Old Fashioned Values Drive Our Customer Service at Outdoor Lighting Perspectives of Kansas City

Posted on November 7, 2013 by John Bruce

At risk of sounding much older than I am, I miss the good old days. You know, like we see in the movies – the country stores, family dinners, and handshakes to make a deal. Time was treated like money, people looked out for each other, and giving your word meant something. While all of this is a little nostalgic and overlooks the parts of life that were so much harder than they are today, I believe many of us could benefit from recapturing some of these values. But then, those values really aren’t gone at all if we choose to live our lives by them. Honesty, communication, and treating your problem like it was our problem is exactly how we operate at Outdoor Lighting Perspectives of Kansas City.

 

At Outdoor Lighting Perspectives of Kansas City, your problem is our problem. We fix problems.

At Outdoor Lighting Perspectives of Kansas City, your problem is our problem. We fix problems.

Even the highest quality products malfunction sometimes. When you have a problem with your outdoor lighting system, rectifying it is our primary concern. We work quickly to get everything back up and running as fast as possible. Though we can’t claim here that it will be resolved in X number of hours, you will receive a response from us immediately, and we will keep you up-to-date as we make progress resolving your problem. Now that daylight savings time has shifted back again, your outdoor lights are operating more hours of the day, so you may notice issues you missed during the summer. Perhaps some bulbs are burned out, erosion has uncovered some wiring, or something has jostled your fixtures so they are not positioned correctly anymore. Whatever the need, large or small, we have your back and will ensure you the quickest possible solution. Even if you don’t currently have an Outdoor Lighting Perspectives system, we will work to resolve your outdoor lighting issues too.

 

We use all tools available to get your system working again with as little interruption as possible.

We use all tools available to get your system working again with as little interruption as possible.

Though we value an old fashioned approach to customer service, we also utilize all the tools around us, new and old, to get the job done. Currently, we are working to initiate a free app that would allow customers to make service requests from their smart phones or tablets. Perhaps you are in the middle of an important meeting, and your child texts that the outdoor lights on one side of the house are not working. With just a few taps, the service request could be in before the end of the business day without you having to step out of the meeting. While this is still in development, it is one of the ways we are working to make everything regarding outdoor lighting easier for you. And of course, if you want to speak with us directly, we are always happy to take your call, and you will actually speak to one of us.

 

In a world where everything moves fast but somehow takes longer, Outdoor Lighting Perspectives of Kansas City continues to value honesty, communication, and our customers. To us, time is still money, and our handshakes mean we will get the job done. These values ensure that we are treating you the way we would treat our families or ourselves. It is a difference you will notice from your first interaction with us. And it is a difference we are committed to growing with every interaction. Whatever your outdoor lighting needs or problems, contact Outdoor Lighting Perspectives of Kansas City today.

 

John-Bruce,-Owner

 

 

John Bruce, Owner

Outdoor Lighting Perspectives of Kansas City
913-859-9150

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